Had lunch today with Becky Carroll, President of Petra Consulting Group. Becky’s firm specializes in helping organizations maximizing the return they get from customer relationship. She’s got some unique and extremely useful insights in social media and customer service.
I highly recommend you check out her blog at http://customersrock.wordpress.com . It’s well worth the read.
Thanks, Brian! I love the graphic, BTW.
Comment by Becky Carroll — February 12, 2008 @ 9:31 pm