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Social Media and Customer Service

nullHad lunch today with Becky Carroll, President of Petra Consulting Group. Becky’s firm specializes in helping organizations maximizing the return they get from customer relationship. She’s got some unique and extremely useful insights in social media and customer service.

I highly recommend you check out her blog at http://customersrock.wordpress.com . It’s well worth the read.

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This entry was posted on February 12, 2008 at 4:36 pm and is filed under Online Marketing. You can subscribe via RSS 2.0 feed to this post's comments. You can comment below, or link to this permanent URL from your own site.

One Comment on “Social Media and Customer Service”

  1. Becky Carroll Says:
    February 12, 2008 at 9:31 pm

    Thanks, Brian! I love the graphic, BTW.

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